Zenith Bank has completed its information technology infrastructure upgrade and has issued an apology for the inconvenience experienced by customers during the process.
Following a notification about scheduled maintenance from September 29 to October 1, many customers took to social media to express frustration over difficulties with online banking transactions.
In an update released on Thursday via X.com, Zenith Bank reassured customers that they can now access their accounts and conduct transactions smoothly.
The bank’s statement read: “Dear Valued Customer, we sincerely apologize for the service disruptions you experienced recently on our banking channels. This was due to an Information Technology upgrade aimed at improving the quality of service we provide you.”
Zenith Bank further noted that the upgrade enables customers to conveniently perform transactions through various channels, including its mobile app, internet banking platform, debit card, agent banking, and branches nationwide.