By Milcah Tanimu
South African Airways (SAA) recently held a workshop at the Lagos Aviation Academy in Ikeja, Lagos, to provide key travel agents with insights on ticket-booking procedures in line with the airline’s policies.
Kemi Leke-Bamtefa, SAA’s Country Manager, emphasized the importance of training and collaboration, stating, “South African Airways has a training culture. The brand has been operating in Nigeria for over 20 years, and during this time, many smaller agents have become our partners. We appreciate these partnerships, and that’s why we are here.”
The workshop aimed to equip travel agents with in-depth knowledge of SAA’s products and services and to showcase Mauritius as a unique travel destination. Visham Carpen, General Manager of Maurijet, a Destination Management Company (DMC) from Mauritius, highlighted the benefits of promoting Mauritius, noting its visa-free policy for Nigerians and its attractive tourist offerings.
Participants were informed about SAA’s extensive route network within and outside Africa, including new destinations such as Perth, Australia, and São Paulo, Brazil. The airline also addressed common booking errors and provided clarifications on ticket-booking procedures.
Additionally, SAA announced the relocation of its Business Class Lounge to a luxurious new location at OR Tambo International Airport and plans to increase the frequency of flights on the Lagos-Johannesburg route from three to five weekly flights starting late October 2024.
The event concluded with SAA presenting souvenirs to the attendees and encouraging them to reach out for assistance in booking tickets and planning tours, ensuring a premium experience for their clients.